Return & Exchange

Our Return & Exchange Policy

We want you to be completely satisfied with your purchase. Here's how our return and exchange process works:

1. Order Cancellation:
If you change your mind before your order has been dispatched, you can cancel it at any time by contacting our customer support team. We will process your cancellation promptly and issue a full refund.

2. Return & Exchange:
If you are not satisfied with your purchase or if there is an issue, we accept returns and exchanges within **48 hours** of receiving your order. The product must be in its original condition, unused, and with all packaging and tags intact.
- For returns, we will issue a refund after receiving and inspecting the returned item.
- For exchanges, we will process the new order once the original item has been returned.

3. How to Initiate:
To start a return or exchange, please contact our customer support team with your order details. We’ll provide you with the next steps and any necessary return instructions.

Note:
- Shipping costs for returns may apply unless the item is faulty or incorrect.
- Items that show signs of use or damage may not be eligible for a refund or exchange.

Your satisfaction is our priority, and we’re here to make the process as smooth as possible. If you have any questions, feel free to reach out to us!

For any order inquiries, please contact us at:
📧 support@amberlyjade.com
We’re here to assist you with any questions or concerns!